Quickbooks Repair Service

Get Decrypted Credit Card Number decryption has failed

How to fix the GetDecryptedCreditCardNumber failed error message?

"Get Decrypted Credit Card Number decryption has failed"

Quickbooks displays the following error message:

"Get Decrypted Credit Card Number decryption has failed". If you see this message again, call Intuit Technical Support.


Other Error Codes

Decryption error in Customer
LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed.
Decryption error in Customer:Job Credit Card Number for 'Ronald McDonald House- IL': The decryption has failed.
Failed to decrypt customer's credit card number.
LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. CHECKPOINT: Failed to decrypt customer's credit card number. Customer ID: nnnn.
LVL_ERROR--Unable to decrypt social security number
LVL_SEVERE_ERROR--GetMasterKey Failed: The decryption has failed
LVL_SEVERE_ERROR--GetDataAccessKey Failed: The decryption has failed
Error: QuickBooks found a problem with the Acct # / Card #/ Note field for other asset.
Qbwin.log: Failed to decrypt user's master key. UserID: 0. Error: Failed to decrypt user's data
This field contains sensitive information and must be fixed.
el_cname.c (38446) : MESSAGE: LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed.
prefuser.c (29382) : CHECKPOINT: Failed to decrypt customer's credit card number. Customer ID: 10009.

Error Description

This error indicates that QuickBooks has detected damage in the encryption to sensitive data fields like bank accounts, social security numbers, or credit card numbers. All sensitive data is encrypted using the administrator password. If the data file has damage in the security password, the sensitive fields cannot be encrypted properly resulting in Qucikbooks displaying the error message:
LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber The decryption has failed.

How to Fix this Error?

"Guaranteed Recovery, or no charge!"
If you are unable to resolve the error using the basic troubleshooting steps mentioned above, your data file is most likely to be corrupted and will need to be repaired using a Quickbooks Data Recovery Service.

We work with all versions of Quickbooks from DOS version 1.0 to Quickbooks Enterprise/Premier/Pro/Pro Plus 2016. We also work with all international versions of Quickbooks: Quickbooks US, Quickbooks Canada, Quickbooks UK, Quickbooks Australia and NZ (ReckonAccounts).
*Repair services that require custom programming are not included in the Standard/Expedited Repair Service

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