Fix Corrupted Admin User

If you are unable to change the Quickbooks Admin password or Quickbooks does into a loop when trying to change the admin password, the possible cause is corruption of the Admin user account. The regular service to reset the Admin password will not work in such cases.

To fix a corrupted Quickbooks Admin user account, the user account needs to be deleted and re-created. This cannot be done by the end user and requires a Quickbooks Repair service.

Common causes of Quickbooks Admin user corruption include file crashes, operating system crashes, use of third party application, or viruses. Fixing a corrupted admin user may have other implications since sensitive data in Quickbooks is encrypted using the Administrator password. The following data is encrypted using the Admin security key and if damaged, the following information may be lost:

• Customer Credit cards
• Vendor Tax IDs
• Employee SSNs